Memo Brand Partner Terms and Conditions

These Terms and Conditions govern the partnership between Memo Gifting (PTY) LTD (Registration Number: 2024/638938/07) (“Memo”) and brands (“Brand Partners”) participating on Memo’s platform.

1. Scope and Platform Role
Memo operates as a digital platform that enables transactions between customers and Brand Partners. Memo provides a marketplace for Brand Partners to showcase and sell products, facilitating transactions and acting as an intermediary between customers and Brand Partners.

2. Fulfillment and Order Management

• Brand Responsibility: Brand Partners are solely responsible for fulfilling orders, which includes preparing, packaging, and shipping orders accurately and promptly. Brand Partners are also responsible for managing any third-party fulfillment partners used to deliver Memo orders.
• Fulfillment Details: Brand Partners agree to provide accurate and timely fulfillment information to Memo to keep customers informed of their order status.
• Quality Standards: All products listed on Memo’s platform must meet the quality standards advertised by the brand, ensuring a positive customer experience.

3. Memo’s Role as an Agent
Memo acts as an agent on behalf of Brand Partners and earns a commission on each order successfully fulfilled through the platform. The commission is calculated as a percentage of the sale price (excluding VAT), with the specific commission rate detailed in each brand’s partnership agreement.

4. Payment and Commission

• Payouts: Memo will remit payments to Brand Partners on the last working day of each month for all successfully fulfilled orders completed during that month.
• Shipping Fee: Standard shipping fees, as defined by the Brand Partner, will be included in the payout to ensure Brand Partners are compensated for shipping costs on fulfilled orders.
• Commission Deduction: The agreed-upon commission amount will be deducted from each sale before the Brand Partner’s payout.
• Sales Reporting: Memo will provide a monthly report detailing sales, commissions, and payouts.

5. Returns, Refunds, and Exchanges

• Return & Refund Policy: Memo supports refunds or returns only if the product is incorrect (i.e., not the item ordered) or arrives damaged or broken. Change-of-mind returns are not permitted.
• Memo’s Role in Refunds: Memo will manage all communication with customers related to returns, refunds, and exchanges, coordinating with the Brand Partner as needed to resolve any product issues.
• Brand Responsibility for Returns: Brand Partners are responsible for the cost of return shipping or replacement shipping when an item is incorrect or broken. Memo reserves the right to assess each case to maintain quality and customer satisfaction.

6. Order Cancellations and Customer Support
Memo is responsible for managing customer support, including handling order cancellations, questions, and issues in line with Memo’s customer service standards. Brand Partners are expected to collaborate with Memo as needed to resolve specific product-related concerns.

7. Marketing and Customer Engagement
Memo will oversee all marketing, promotional activities, and customer communications to drive sales and engagement. Brand Partners may occasionally participate in promotional activities but are not responsible for primary marketing efforts.

8. Brand Obligations and Liability
Brand Partners are responsible for ensuring that all items listed meet quality and safety standards and comply with applicable regulations. Memo is not liable for damages or losses resulting from product quality issues, delivery delays, or fulfillment errors by the Brand Partner or any third-party partners.

9. Intellectual Property
Brand Partners grant Memo a non-exclusive, royalty-free license to use product images, descriptions, and brand logos for marketing and sales on Memo’s platform. Ownership of brand content remains with the Brand Partner.

10. Confidentiality
Both Memo and Brand Partners agree to maintain the confidentiality of pricing structures, customer data, and proprietary business information obtained during the partnership.

11. Amendments and Updates
Memo reserves the right to update these Terms and Conditions at any time. Brand Partners will be notified of any changes, and continued use of the platform implies acceptance of revised Terms and Conditions.

Contact Us
For questions or concerns, please reach out to support@sendamemo.co.za